Law Practice Management Asked and Answered Blog

Category: Social

Nov 15, 2016

Law Firm Client Development – Using Social Media


I am the partner recently put in charge of marketing in our eight lawyer general practice firm. For years we have simply relied on referrals from past clients, lawyers, and other referral sources as our sole means of client development. A few years ago we invested in a website. We are now considering whether we should invest in social media. I welcome your thoughts.


A recent survey conducted by FindLaw reports that a majority of consumers says that social media plays a major role in deciding which attorney to hire and they would be likely to hire an attorney who has an active presence on social media such as Facebook, Twitter, and LinkedIn.

The FindLaw survey found that 84 percent of American adults use at least one form of social media, with Facebook the most popular (73 percent), followed by Instagram (28 percent), Twitter (27 percent), LinkedIn (21 percent), and SnapChat (16 percent). Fifty-four percent of consumers say they would be likely to hire an attorney who is active on social media. This is particularly true for younger consumers. Sixty-nine percent of survey participants between the ages of 18 and 44 would hire  attorneys who are active on social media.

Since your firm is a general practice firm I assume that a majority of your clients are individuals rather than businesses. If this is the case you should have an active Facebook presence for this audience and an active LinkedIn presence for your professional audience. Your LinkedIn profile should be updated periodically. You should post to your Facebook account at least once a week.

Your biggest investment is your time and you can get carried away. Some of my clients outsource Facebook postings to their website providers or others that provide such services.

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John W. Olmstead, MBA, Ph.D, CMC

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