Question:
How are law firms doing with deployment of technology? What are your thoughts?
Response:
Law firms are spending lots of money and making substantial investments in technology. However, many are simply automating old processes and ways of doing things that no longer make sense. Law firms needs to begin using technology to enable the firm to implement new processes and ways of serving clients. Obsolete practices and procedures should be discarded.
John W. Olmstead, MBA, Ph.D, CMC