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Oct 14, 2014


Law Firm Client Service Standards

Question:

I am the managing partner of a 14 attorney business law firm in Baltimore, Maryland. Our marketing committee has been discussing marketing initiatives and is planning on a client service initiative. Where do you suggest that we start?

Response:

You might want to start by putting in place some basic client service standards. For example:

Look for ways to become your client's trusted advisor rather that their hired gun that they only call on when they are in trouble.

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John W. Olmstead, MBA, Ph.D, CMC

 

 

 


Posted at 09:11 PM in Client Service, Marketing
Tags: cliient, Firm, Law, service, standards

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