Published Articles

Client Service

• Exceptional Client Service in Law Firms: Tips on Creating a Client Focused Culture
• Exceptional Client Service in Law Firms: Surveying Your Clients
• Exceptional Client Service in Law Firms: Analyzing and Reporting Your Client Satisfaction Survey Results
• Exceptional Client Service in Law Firms: Developing Your Client Service Improvement Plan
• Exceptional Client Service in Law Firms: Tips for Rewarding and Recognizing Employees

Compensation

• Cutting the Pie – Determining Partner Compensation

Financial Management

• Calculating Overhead to Determine Profitability

Governance

• How Effective Law Firm Leadership Practices Can Help You Acquire and Keep Your Clients

Human Resources

• Coach Your Firm Staff Members for Better Performance
• The Organizational Life Blood for Law Firm Profitability
• Protecting Your Firm Against Loss Of Key Employees
• Seven Communication Styles That Can Improve Law Firm Performance And Enhance Firm Profitability
• The Development of Responsive Management in Law Firms, Corporate and Governmental Law Departments

Marketing

• Cross-Selling Legal and Other Professional Services
• How to Use Secondary Research to Manage Your Firm
• How to Get More Business: Marketing the Small Law Firm
• Developing a Focused Marketing Strategy
• Year End Client Satisfaction Surveys
• Image: An Essential Ingredient for Lawyer Success During These Changing Times

Strategy

• Trapped in an Insurance Defense Practice: Two Strategic Approaches
• How to Reinvent Your Law Practice in Order to Prosper in the 21st Century
• Using a Retreat to Plan for the Next Decade
• Survival in Turbulent Times: Using a Business Plan to Focus the Small Law Firm
• Reinventing Your Law Practice: 25 Tips on Implementing Change
• Redefining the Future with MDP's
• A Roadmap for Changing Your Firm's Future: The Case of a Struggling Law Firm
• Setting The Stage For Success: Law Firm Implements Behavioral Changes And Reinvents Itself For Another Century In Practice
• Solo But Not Alone
• Are Your Law Firm Management Practices on the Verge of Obsolescence?
• Nine Compelling Reasons For Lawyers to Practice Global Thinking

Succession/Exit Strategies

• Law Firm Succession/Exit Strategies: Ideas for Getting Started
• Law Firm Succession/Exit Strategies: Valuing the Firm

Technology

• Using Document Management Software to Leverage Work Product
• Using The Computer As A Marketing Tool
• Planning For Computerized Litigation Document Management

Work Life Balance

• Lawyers Lives in Balance: Developing Your Plan And Tips For Staying Energized & Productive
• Lawyers Lives in Balance: Tips for Managing Stress
• Women Lawyers Lives in Balance: Ideas for Managing Personal Lives and Professional Careers

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