Olmstead & Associates today announced that the firm would add web/internet survey options to its client satisfaction survey program that it conducts for law firms. Law firm’s can now select from telephone or in-person interview, mailed questionnaire, and web/internet survey methods.
The secret to remaining competitive in today’s marketplace is understanding the changing needs of your clients and enhancing relationships. Client feedback surveys is an excellent mechanism accomplishing these goals.
For several years Olmstead & Associates has conducted client satisfaction surveys for law firms on an outsourced basis. Olmstead & Associates, works with the law firm and develops the framework and methodology for the satisfaction survey. A customized questionnaire is developed which is then deployed via telephone or in-person interview, mailed questionnaire, or web/internet survey. Olmstead & Associates analyzes the data and provides the firm with a report with recommendations for follow-up and an action plan.
“Soliciting client feedback and acting on the results is one of the most cost-effective marketing tools that a law firm can deploy, “ states Dr. John W. Olmstead, president of Olmstead & Associates. “If a firm can only afford to use one marketing tool, this is the tool to use which will yield the highest return on the firm’s investment.”
“We have had numerous requests from law firm clients for more cost effective survey methods, ” said Dr. Olmstead. “With our new web/internet option, law firms can obtain cost effective client feedback.”
Olmstead & Associates is a practice management, marketing, and technology consulting firm that works with law and other professional service firms to help change and reinvent their practices. The firm, founded in 1984 and based out of St. Louis, Missouri, serves clients across the United States ranging in size from 100 professionals to firms with solo practitioners. Olmstead & Associates assists firms with implementing change and improving operational and financial performance, management, leadership, client development and marketing.
For more information about Olmstead & Associates and its services, Contact Us or call (314)241-5665.