Olmstead & Associates recently announced that Dr. John W. Olmstead, president of the legal management consulting group, will speak at the Law Practice Managment Class at John Marshall Law School in Chicago, on the topic of “Improving Client Loyalty Through Exceptional Service”. In this uncertain economic climate, maintaining a solid client base is critical to remaining successful. The best way to maintain your client base is by exhibiting exceptional client service through effective communication. Providing outstanding service on an ongoing basis is one of the best ways for law firms to differentiate themselves, manage the overall client experience and improve loyalty and retention. Poor communication skills within law firms cause management problems, cause bar complaints and impede best in class client service. Dr. John Olmstead shares insights and tips on improving interpersonal communications skills both within the office and with clients and colleagues.
The presentation will be held October 30, 2010, at 6:00 p.m. at John Marshall Law School in Chicago, Illinois.
Dr. Olmstead is a Certified Management Consultant and the president of Olmstead & Associates, Legal Management Consultants and Life On Balance. Both firms are based in St. Louis, Missouri. Olmstead & Associates helps law and other professional service firms change and reinvent their practices. Dr. Olmstead has more than 40 years experience in law firm management and working with law firms. He is currently serving as Ex-Officio, Standing Committee on Law Office Management and Economics of the Illinois State Bar Association. Dr. Olmstead is the Editor-in-Chief of “The Lawyers Competitive Edge: The Journal of Law Office Economics and Management,” published by Thomson-West. He has lectured for the Association of Legal Administrators, St. Louis Metropolitan Bar Association, Missouri Trial Attorneys, IBM, Illinois State University, Illinois State Bar Association, Solo-Map CPA Association of St. Louis and many other national, state, and local bar associations.
Olmstead & Associates provides practice management, coaching, marketing, and technology consulting services. Their coaching program provides attorneys and staff with one-on-one coaching to help them get “unstuck” and move forward, reinventing both themselves and their law practices. Life On Balance helps clients improve work-life balance and improve overall quality of work and life. Work-life coaching, consulting, and speaking services are provided. Founded in 1984, Olmstead & Associates serves clients across the United States ranging in size from 100 professionals to firms with solo practitioners.
For more information about Olmstead & Associates and its services, Contact Us or call (314)241-5665.