| Date |
Article |
Summary |
Author |
Type |
| 5/16/2007 |
Exceptional Client Service In Law Firms -Tips for rewarding Employees.pdf |
As your firm works to change the culture and people's behavior to "clients come first" it is important to reinforce such behaviors. This article provides ideas for After you have ascertained what your clients are telling you - it is time to take action. This article provides tips and suggestions for rewarding and recognizing employees client service behaviors. |
John W. Olmstead, MBA, Ph.D, CMC |
|
| 5/16/2007 |
Exceptional Client Service In Law Firms - Developing Your Client Service Improvement Plan.pdf |
After you have ascertained what your clients are telling you - it is time to take action. This article provides tips and suggestions on designing your client service improvement plan. |
John W. Olmstead, MBA, Ph.D, CMC |
|
| 5/16/2007 |
Exceptional Client Service In Law Firms Surveying Your Clients Analizing and Reporting Your Client Survey Results Three Column Reprint.pdf |
Once you have surveyed your clients you must review the results, analyze the data, and come to some conclusions. This article provides a discussion of the techniques of data analysis and some basic things you can do you ascertain what your clients are telling you. |
John W. Olmstead, MBA, Ph.D, CMC |
|
| NEW! 5/16/2007 |
Exceptional Client Service In Law Firms - Surveying Your Clients.pdf |
One of the first steps in accessing client satisfaction is to conduct a client satisfaction survey. This article outline the process to take when surveying your clients. |
John W. Olmstead, MBA, Ph.D, CMC |
|
| 2/16/2005 |
Exceptional Client Service In Law Firms - Tips On Creating A Client Focused Culture.pdf |
Exceptional client service is the name of the game. Law firms exist to serve clients. Clients pay your bills and if you don’t perform they will take their business to another firm. A well focused client service strategy can be one of the best marketing investments that a firm can make. |
John W. Olmstead, MBA, Ph.D, CMC |
|
| Date |
Article |
Summary |
Author |
Type |
| NEW! 9/30/2008 |
Cross-Selling Legal & Other Professional Services.pdf |
Cross-selling can be an effective strategy – but it is not easy and it requires trust, commitment, communication, hard work, dedication, and organizational alignment.
My experience and our surveys of our clients and their clients have shown similar results. Cross-selling is talked about a lot and seldom implemented.
|
John W. Olmstead, MBA, Ph.D, CMC |
|
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| |
Marketing The Small Law Firm |
|
HTML |
| |
How To Use Secondary Research To Manage Your Firm |
|
HTML |
| |
How to Use Current E-Business Web Sites To Improve Law Firm Profits |
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HTML |
| |
Image:An Essential Ingredient for
Lawyer Success During These Changing Times |
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HTML |
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Year End Client Satisfaction
Surveys:Out-Think and Out-Service Your Competitors |
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HTML |
| |
Developing A Focused Marketing
Strategy |
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HTML |
| Date |
Article |
Summary |
Author |
Type |
| 2/14/2008 |
Women Lawyers Lives In Balance.pdf |
Lawyers from all demographic groups are realizing the importance of balancing their personal and professional lives. Time is becoming more important to people than money.
|
John W. Olmstead, MBA, Ph.D, CMC |
|
| 5/16/2007 |
Lawyers Lives In Balance Tips for Managing Stress.pdf |
A balanced personal and professional life requires a sustained stress management program. This article outlines techniques for dealing with stress. |
John W. Olmstead, MBA, Ph.D, CMC |
|
| 5/16/2007 |
Lawyers Lives In Balance - Developing Your Plan and Tips for Staying Energized and Productive.pdf |
A successful law practice is not just about the billable hour - it is also about having a balance personal and professional life. This article outlines a plan and tips for staying energized and productive while achieving a balanced personal and professional life. |
John W. Olmstead, MBA, Ph.D, CMC |
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Olmstead & Associates - Legal Management Consultants
